Overview
Our return policy is valid for 30 days from the date of purchase. We offer store credit for future purchases, but we do not provide full refunds. Unfortunately, if 30 days have passed since your purchase, we are unable to offer an exchange or store credit.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
- Some personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your account, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, please email littyloom@gmail.com.
Sale items
Only regular priced items may be returned and receive store credit. Sale items cannot be refunded.
Exchanges
If you need to exchange it for the same item, send us an email at littyloom@gmail.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift credit will be applied toward your account.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping Returns
To return your product, please email littyloom@gmail.com with your receipt and product details. Additional instructions will be provided in how to ship returned items.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need Help?
Contact us at littyloom@gmail.com for questions related to refunds and returns.